To better serve you, we are upgrading our systems on August 1, 2023, from 12am - 5am PST. Some account features, including account login, may be delayed or unavailable during this time. However, you can still make purchases using your card throughout these updates. Thanks for your patience during this time!
We are updating our systems to better serve you.
You will still be able to make purchases and get cash from ATMs using your Turbo Card while we make these updates. If you reload during this time, the money may not be available until after we’re done.
Some account features may be delayed or unavailable, like cash deposits/reloads, bill pay, card lock/unlock, sending money, vault transfers, new card activation, new account enrollment, and online account management tools.
Thanks for your patience!
We’re almost done with our scheduled server maintenance.
You can still use your Turbo Card to make purchases and get cash from ATMs, but some account features may be delayed or unavailable, like cash deposits/reloads, bill pay, card lock/unlock, sending money, vault transfers, new card activation, new account enrollment, and online account management tools.
Thank you for your patience.
Maintenance Update:
On Saturday, September 25th, 2021 at 2 a.m. – 4 a.m. PT and Sunday, September 26th, 2021 at 2 a.m. – 4 a.m. PT, we’ll be updating our systems to better serve you.
Your card will still work as usual to make purchases and get cash from ATMs. Card reloads, bill pay, sending money, vault transfers, new card activation and online account management tools may be delayed or non-operational.
End HeadsUp Banner for Sept 20 2021-->We are updating our systems to better serve you.
You can still use your card to make purchases and get cash from ATMs.
Card reloads, bill pay, sending money, vault transfers, new card activation and online account management tools may be delayed or non-operational.
Thanks for your patience!
End FailOver and FailBack Banner for Sept 25 and 26 2021-->We’re almost done with our scheduled server maintenance. You can still use your card to make purchases and get cash from ATMs, but card reloading, bill pay, sending money, vault transfers, new card registration and online account management tools may be delayed or non-operational. Thank you for your patience.
End Maintenence Banner for August 2021--> Service alert: Our call centers are experiencing very long wait times.
For fast answers and support, we strongly encourage you to log in to your account to connect with us via chat, email or in-app message.
Track your refund
If you are receiving your tax refund on the card, you can track it. Visit irs.gov/refunds or call the IRS Refund Hotline at (800) 829-1954 . Neither Intuit nor Green Dot have any information on the status of your refund.
Use your card everywhere Visa® Debit is accepted in the U.S. Download the innovative app to track your account 24/7, stash extra funds in your Vault, slide for balance, pay bills anytime, get direct deposit info and find free ATMs. Make your money go further with no overdraft fees, no minimum balance fees and no penalty fees.
For ATM withdrawals made outside of the Turbo® Visa® Debit Card ATM network, a $2.50 fee will apply. Plus any fee the ATM owner may assess. Optional services, features or products, like using photo check deposit, may require additional customer verification and will require your acceptance of applicable terms and conditions.
Get your pay up to 2 days before payday or get your government benefits up to 4 days before benefits day.*
Deposit cash at the register of 100,000+ retail locations nationwide, including 7-Eleven, CVS, Dollar General, Rite Aid, Walgreens, Walmart and more. Learn more.**
Deposit cash using MoneyPak at 70,000+ retailers nationwide including 7-Eleven, CVS, Dollar General, Rite Aid, Walgreens and more. Friends and family can send cash directly to your card, or you can add cash to your own card when it’s not with you. Get started at MoneyPak.com.**
* Early availability depends on the timing of payor’s payment instructions, and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period.
** Fees and limits apply to MoneyPak and Reload @ the Register. Get more information at MoneyPak.com and AtTheRegister.com. Activated personalized card required.
Turbo® Visa® Debit Card has a nationwide network of free ATMs. Compare that to some of the biggest banks in the U.S. Find a free ATM nearby when you need it with the help of our app.
For ATM withdrawals made outside of the Turbo Visa Debit Card ATM network, a $2.50 fee will apply. Plus any fee the ATM owner may assess.
See your three numbers that matter most to lenders: credit score, debt-to-income ratio, and income.
$10 reward credited to your Turbo Card after two consecutive payroll or Government benefits Direct Deposits of $250 or more. Your 2nd qualifying Direct Deposit must be received by 6/30/2018. Reward will be added to your card within 10 business days of your 2nd eligible Direct Deposit. One $10 credit per customer.
Legal Info Customer CareIntuit and Turbo are trademarks and/or service marks of Intuit Inc. Other marks are property of their respective owners.
The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.
© Green Dot CorporationYou are about to visit MyTurbo.com, which is not operated by Green Dot. The Green Dot Privacy Policy does not apply to the linked site and you should consult the Privacy Policy on that site for further information. Green Dot does not provide and is not responsible for the product, service or overall content on that site.
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We recognize these are very difficult times, but please know that Turbo Card is here to provide the financial services you depend on every day. As a reminder, you can manage your accounts, check transactions and make payments online or through the app, as we continue to experience extended call wait times.
We know you have many questions, so please find below additional information about your account security, your health, and your account.
Please stay safe and take care of yourself, your friends and your family.
—From the Turbo Card family
Customers eligible for the advance Child Tax Credit and have their Turbo Card account information on file with the IRS from their 2020 tax filing should automatically receive their monthly advance Child Tax Credit payments to that account. Please check the IRS website for more information.
To provide relief to Americans affected by COVID-19, the U.S. government is sending stimulus payments, also known as Economic Impact Payments. If you have received a notification that your stimulus payment has been deposited on your Turbo Visa Debit Card, you can access it by simply logging in to your account.
Do you need FAST access to government benefits or payroll?
You could get paid early by direct depositing your government benefits, such as SSA, SSI or Unemployment, or payroll to your Turbo Card account. Find more info about ASAP Direct Deposit™.
Timing for early direct deposit depends on deposit verification and when receive notice from your benefits provider and may vary from pay period to pay period. Government stimulus payments are not eligible for early direct deposit.
If you are expecting a government or payroll paper check, find out how deposit a check to your account.
Don’t have a card to access your funds?
If you no longer have access to your Turbo Visa Debit Card, don’t worry. You can request a replacement card or request a check by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days. Please note, COVID-19 restrictions may impact these shipping timeframes. You will not be charged for a replacement card or check, standard fees will be waived or refunded to you.
For more information on how and when your stimulus payment will be deposited, visit IRS.gov. Green Dot does not have access to that information. Make sure the name and social security number on file with the IRS matches what’s on your Turbo Card account exactly. Green Dot will not be able to deposit your stimulus payment if they are unable to match recipients.
Your money is safe with us; we are a member of the FDIC. Plus, as an FDIC-insured digital bank without traditional branches or banker’s hours, you won’t have to worry about your ability to bank with us.
Watch out for scammers. The Federal Trade Commission Consumer information division has current guidance.
We urge you to stay informed about COVID-19. The CDC has excellent resources and information.
The World Health Organization has additional resources.
Digital access to your account is the fastest way for self-service banking and 24/7 account access:
